Suunnittele matkasi helpommin BNO Travelin avulla

' ); scrollBottom(); } function appendAssistantMessage(text, label) { const safeLabel = String(label || 'BNO AI-matka-apuri').trim(); chatEl.insertAdjacentHTML('beforeend', '' ); scrollBottom(); } function appendAssistantRichMessage(html, label) { if (!html) return; const safeLabel = String(label || 'BNO AI-matka-apuri').trim(); chatEl.insertAdjacentHTML('beforeend', '' ); scrollBottom(); } function cleanHttpUrl(value) { const raw = String(value || '').trim(); return /^https?:\/\//i.test(raw) ? raw : ''; } function firstImageUrl() { for (let i = 0; i < arguments.length; i += 1) { const value = arguments[i]; if (Array.isArray(value)) { for (let j = 0; j < value.length; j += 1) { const nested = firstImageUrl(value[j]); if (nested) return nested; } continue; } if (value && typeof value === 'object') { const nestedObjectUrl = firstImageUrl( value.url, value.Url, value.src, value.Src, value.image, value.Image, value.imageUrl, value.ImageUrl ); if (nestedObjectUrl) return nestedObjectUrl; continue; } const url = cleanHttpUrl(value); if (url) return url; } return ''; } function richImageHtml(url, altText) { const safeUrl = cleanHttpUrl(url); if (!safeUrl) return ''; return ''; } function numberValue(value) { if (value === null || value === undefined || value === '') return null; const n = Number(value); return Number.isFinite(n) ? n : null; } function formatMoney(amount, currency) { const n = positiveMoneyValue(amount); if (n === null) return ''; const code = String(currency || '').trim().toUpperCase(); try { return new Intl.NumberFormat(getHelperLocale(), { maximumFractionDigits: 0 }).format(n) + (code ? ' ' + code : ''); } catch (error) { return String(n) + (code ? ' ' + code : ''); } } function firstText() { for (let i = 0; i < arguments.length; i += 1) { const value = arguments[i]; if (value !== null && value !== undefined && String(value).trim()) return String(value).trim(); } return ''; } function flightSummary(flight) { if (!flight || typeof flight !== 'object') return null; const slices = Array.isArray(flight.slices) ? flight.slices : []; const outbound = slices[0] || null; const segments = outbound && Array.isArray(outbound.segments) ? outbound.segments : []; const first = segments[0] || null; const last = segments[segments.length - 1] || null; const owner = flight.owner || {}; return { airline: firstText(owner.name, first && first.marketing_carrier && first.marketing_carrier.name, first && first.operating_carrier && first.operating_carrier.name), route: first && last ? firstText(first.origin && (first.origin.city_name || first.origin.iata_code)) + ' → ' + firstText(last.destination && (last.destination.city_name || last.destination.iata_code)) : '', price: formatMoney(flight.total_with_fee !== undefined ? flight.total_with_fee : flight.total_amount, flight.total_currency) }; } function appendRichHtml(html) { if (!html) return; chatEl.insertAdjacentHTML('beforeend', ''); scrollBottom(); } function stripRichText(value) { const raw = String(value || '').trim(); if (!raw) return ''; try { const holder = document.createElement('div'); holder.innerHTML = raw; return String(holder.textContent || holder.innerText || '') .replace(/\s+/g, ' ') .trim(); } catch (error) { return raw.replace(/<[^>]+>/g, ' ').replace(/\s+/g, ' ').trim(); } } function shortenText(value, maxLength) { const clean = stripRichText(value); const limit = Math.max(40, Number(maxLength || 260)); if (!clean || clean.length <= limit) return clean; const cut = clean.slice(0, limit + 1); const lastSpace = cut.lastIndexOf(' '); return (lastSpace > Math.floor(limit * 0.65) ? cut.slice(0, lastSpace) : cut.slice(0, limit)).trim() + '…'; } function firstFiniteNumber() { for (let i = 0; i < arguments.length; i += 1) { const value = arguments[i]; if (value === null || value === undefined || value === '') continue; const n = Number(value); if (Number.isFinite(n) && n >= 0) return n; } return null; } function getPackageRoom(option) { const accommodationAction = option && option.accommodationAction || {}; const checkoutAccommodation = option && option.checkoutPayload && option.checkoutPayload.accommodation || {}; return accommodationAction.room || checkoutAccommodation.room || {}; } function getPackageAccommodation(option) { return option && option.checkoutPayload && option.checkoutPayload.accommodation || {}; } function getPackageFlight(option) { const checkoutFlight = option && option.checkoutPayload && option.checkoutPayload.flight || {}; const flightAction = option && option.flightAction || {}; return checkoutFlight.offer || flightAction.offer || null; } function getPackageFlightSearch(option) { const checkoutFlight = option && option.checkoutPayload && option.checkoutPayload.flight || {}; const flightAction = option && option.flightAction || {}; return checkoutFlight.search || flightAction.search || {}; } function formatFlightClock(value) { const raw = String(value || ''); const match = raw.match(/T(\d{2}):(\d{2})/); return match ? match[1] + ':' + match[2] : ''; } function flightPointLabel(point) { if (!point || typeof point !== 'object') return ''; const city = firstText(point.city_name, point.cityName, point.name); const code = firstText(point.iata_code, point.iataCode).toUpperCase(); if (city && code && normalizeIntentText(city) !== normalizeIntentText(code)) return city + ' (' + code + ')'; return city || code; } function flightLegDetails(slice) { if (!slice || typeof slice !== 'object') return null; const segments = Array.isArray(slice.segments) ? slice.segments : []; const first = segments[0] || null; const last = segments[segments.length - 1] || null; if (!first || !last) return null; const departingAt = firstText(first.departing_at, slice.departing_at); const arrivingAt = firstText(last.arriving_at, slice.arriving_at); const departureDate = departingAt.slice(0, 10); const arrivalDate = arrivingAt.slice(0, 10); return { origin: flightPointLabel(first.origin || slice.origin), destination: flightPointLabel(last.destination || slice.destination), departureTime: formatFlightClock(departingAt), arrivalTime: formatFlightClock(arrivingAt), arrivesNextDay: Boolean(departureDate && arrivalDate && departureDate !== arrivalDate), stops: Math.max(0, segments.length - 1) }; } function formatFlightLegSentence(leg, isReturn) { if (!leg) return ''; const templateKey = isReturn ? 'returnTemplate' : 'outboundTemplate'; let sentence = tx(templateKey, { origin: leg.origin || '', dep: leg.departureTime || '', destination: leg.destination || '', arr: leg.arrivalTime || '' }).replace(/\s+/g, ' ').trim(); if (leg.arrivesNextDay) sentence += tx('nextDay'); sentence = sentence.replace(/[.。]?$/, '') + '. '; if (leg.stops === 0) sentence += tx('directFlight'); else if (leg.stops === 1) sentence += tx('oneStop'); else if (leg.stops > 1) sentence += tx('manyStops', { count: leg.stops }); return sentence.trim(); } function accommodationFactSentence(option) { const room = getPackageRoom(option); const name = firstText(option && option.packageSummary && option.packageSummary.accommodationName, room.Name, room.name); const capacity = firstFiniteNumber(room.Capacity, room.capacity, room.TotalOccupancy, room.totalOccupancy); const bedrooms = firstFiniteNumber(room.Bedrooms, room.bedrooms, room.BedroomCount, room.bedroomCount, room.NumberOfBedrooms, room.numberOfBedrooms); const bathrooms = firstFiniteNumber(room.Bathrooms, room.bathrooms, room.BathroomCount, room.bathroomCount, room.NumberOfBathrooms, room.numberOfBathrooms); const facts = []; if (capacity !== null && capacity > 0) facts.push(tx('capacityFact', { count: capacity })); if (bedrooms !== null && bedrooms > 0) facts.push(tx('bedroomFact', { count: bedrooms })); if (bathrooms !== null && bathrooms > 0) facts.push(tx('bathroomFact', { count: bathrooms })); const description = shortenText(firstText(room.Description, room.description), 260); let sentence = ''; if (facts.length) sentence = tx(name ? 'stayFacts' : 'genericFacts', { name: name, facts: facts.join(', ') }); if (description) { if (sentence) sentence += ' '; sentence += description; if (!/[.!?…。]$/.test(sentence)) sentence += '.'; } return sentence; } function shouldRecommendRentalCar(option) { const room = getPackageRoom(option); const accommodation = getPackageAccommodation(option); const summary = option && option.packageSummary || {}; const text = normalizeIntentText([ summary.accommodationArea, accommodation.area, accommodation.areaKey, room.ServiceName, room.serviceName ].filter(Boolean).join(' ')); if (text.includes('mallorca')) return 'Mallorca'; if (text.includes('costa brava')) return 'Costa Brava'; return ''; } function buildPackageNarrativeHtml(packageOptions) { if (!Array.isArray(packageOptions) || !packageOptions.length) return ''; const visibleCount = Math.min(3, packageOptions.length); const best = packageOptions[0] || {}; const room = getPackageRoom(best); const summary = best.packageSummary || {}; const flight = getPackageFlight(best); const slices = flight && Array.isArray(flight.slices) ? flight.slices : []; const airline = firstText(summary.flightAirline, flight && flight.owner && flight.owner.name, slices[0] && slices[0].segments && slices[0].segments[0] && slices[0].segments[0].marketing_carrier && slices[0].segments[0].marketing_carrier.name); const accommodationName = firstText(summary.accommodationName, room.Name, room.name, tx('accommodation')); const destinationRaw = firstText(summary.accommodationArea, getPackageAccommodation(best).area); const destination = destinationRaw.replace(/^Emerald\s+Stay\s*[-–—:]\s*/i, '').replace(/^BNO\s+Travel\s*[-–—:]\s*/i, '').trim(); const outbound = flightLegDetails(slices[0]); const inbound = flightLegDetails(slices[1]); const accommodationFacts = accommodationFactSentence(best); const rentalDestination = shouldRecommendRentalCar(best); const paragraphs = []; if (packageOptions.length === 1) paragraphs.push(tx('foundOne')); else if (packageOptions.length <= 3) paragraphs.push(tx('foundCount', { count: packageOptions.length })); else paragraphs.push(tx('foundMore', { count: visibleCount })); let bestSentence = tx('bestBase', { stay: '' + escapeHtml(accommodationName) + '' }); if (airline) bestSentence += tx('combinedWith', { airline: '' + escapeHtml(airline) + '' }); if (destination) bestSentence += tx('toDestination', { destination: escapeHtml(destination) }); bestSentence += '.'; paragraphs.push(bestSentence); const outboundSentence = formatFlightLegSentence(outbound, false); const inboundSentence = formatFlightLegSentence(inbound, true); if (outboundSentence) paragraphs.push(escapeHtml(outboundSentence)); if (inboundSentence) paragraphs.push(escapeHtml(inboundSentence)); if (accommodationFacts) paragraphs.push('' + escapeHtml(tx('shortStay')) + ' ' + escapeHtml(accommodationFacts)); if (rentalDestination) paragraphs.push(escapeHtml(tx('rentalCar', { destination: rentalDestination }))); paragraphs.push('' + escapeHtml(tx('recheck')) + ''); return ''; } function normalizeBookingAreaKey(value) { return String(value || '') .trim() .toLowerCase() .normalize('NFD') .replace(/[\u0300-\u036f]/g, '') .replace(/æ/g, 'ae') .replace(/ø/g, 'o') .replace(/å/g, 'a') .replace(/_/g, '-') .replace(/\s+/g, '-') .replace(/-+/g, '-'); } function resolvePackageBookingTarget(option) { const accommodation = getPackageAccommodation(option); const room = getPackageRoom(option); const summary = option && option.packageSummary || {}; const serviceId = String(firstText(accommodation.serviceId, room.ServiceId, room.serviceId)).trim().toLowerCase(); const explicitPartner = String(firstText(accommodation.partnerKey, room.partnerKey, room.credsKey, room.CredsKey)).trim().toUpperCase(); const rawArea = firstText(accommodation.areaKey, accommodation.area, summary.accommodationArea, room.ServiceName, room.serviceName); const area = normalizeBookingAreaKey(rawArea); const lookup = normalizeIntentText([ rawArea, room.Name, room.name, room.ServiceName, room.serviceName, room.Description, room.description ].filter(Boolean).join(' ')); const directByService = { 'a3394d26-63df-4f01-987e-ad3400cb4c9e': ['EMERALD_3_VALLEES', '3-vallees'], 'c7c0ce0f-ea30-42ac-9386-abf4013be2c1': ['EMERALD_ALPE_D_HUEZ', 'alpe-d-huez'], '29b058bd-c9ec-4681-aec6-aab800c1ae36': ['EMERALD_CHAMONIX', 'chamonix'], 'f1850807-897b-44db-b7ca-b229010044f1': ['EMERALD_CHAMPAGNY_EN_VANOISE', 'champagny-en-vanoise'], 'f481f0c4-eca9-453a-a7ba-b21000e4acd0': ['EMERALD_CHATEL_PORTES_DU_SOLEIL', 'chatel-portes-du-soleil'], '640c91fc-8d00-429e-85eb-b0a5008b8b8e': ['EMERALD_GRAND_MASSIF', 'grand-massif'], 'd895c4c5-f9f7-40cd-8e36-ac8000f9dfb7': ['EMERALD_PAYS_DU_MONT_BLANC', 'pays-du-mont-blanc'], '02cb0384-861e-486f-8b52-b0a50089eefd': ['EMERALD_VERBIER', 'verbier'], '7cb1382d-ec46-4719-9919-ad3400c91cea': ['EMERALD_COSTA_BRAVA', 'costa-brava'], 'b40b3c57-a945-4998-8d9f-ae8500e281fd': ['EMERALD_MALLORCA', 'mallorca'], 'e7a52fec-74b4-4f75-af18-b36800c3d81c': ['EMERALD_TIGNES_VAL_D_ISERE', 'tignes-val-disere'], '8dfb9109-42ac-4413-b193-1a5664b3a215': ['EMERALD_PORTES_DU_SOLEIL', 'portes-du-soleil'], '24477039-0c00-42b1-80bc-afe700d74b58': ['ALPIN_FAMILY_AVENIDA_PANORAMA_SUITES', 'kaprun-avenida-panorama-suites'], 'e263f6f4-651a-4ed8-b3c2-b26700598970': ['ELMHIRST_RESORT', 'elmhirst-resort'], '11f4b043-fefc-496f-9680-b15a007eea68': ['STRANDA', 'stranda'], '76630f0a-4a54-412f-a693-b455005db08a': ['BNO_TRYSIL', 'vemdalen'], '2d94a493-81f2-4651-9faf-b3bb0097bdeb': ['BNO_TRYSIL', 'trysil-sentrum'], '9f600b99-057d-4a35-90a4-b30600bd0c64': ['BNO_TRYSIL', 'trysil-turistsenter'], 'ba0090d5-a22d-4836-a5de-b3140084990e': ['BNO_TRYSIL', 'trysilfjell-hytteomrade'], 'c4964b1d-2303-4ebd-9be8-b3140084d802': ['BNO_TRYSIL', 'trysil-hoyfjellssenter'] }; if (serviceId && directByService[serviceId]) { return { partnerKey: directByService[serviceId][0], areaKey: directByService[serviceId][1] }; } const areaMappings = [ ['mallorca', 'EMERALD_MALLORCA', 'mallorca'], ['costa-brava', 'EMERALD_COSTA_BRAVA', 'costa-brava'], ['3-vallees', 'EMERALD_3_VALLEES', '3-vallees'], ['alpe-d-huez', 'EMERALD_ALPE_D_HUEZ', 'alpe-d-huez'], ['chamonix', 'EMERALD_CHAMONIX', 'chamonix'], ['champagny-en-vanoise', 'EMERALD_CHAMPAGNY_EN_VANOISE', 'champagny-en-vanoise'], ['chatel-portes-du-soleil', 'EMERALD_CHATEL_PORTES_DU_SOLEIL', 'chatel-portes-du-soleil'], ['grand-massif', 'EMERALD_GRAND_MASSIF', 'grand-massif'], ['pays-du-mont-blanc', 'EMERALD_PAYS_DU_MONT_BLANC', 'pays-du-mont-blanc'], ['verbier', 'EMERALD_VERBIER', 'verbier'], ['tignes-val-disere', 'EMERALD_TIGNES_VAL_D_ISERE', 'tignes-val-disere'], ['emerald-tignes-val-d-isere', 'EMERALD_TIGNES_VAL_D_ISERE', 'tignes-val-disere'], ['portes-du-soleil', 'EMERALD_PORTES_DU_SOLEIL', 'portes-du-soleil'], ['kaprun-avenida-panorama-suites', 'ALPIN_FAMILY_AVENIDA_PANORAMA_SUITES', 'kaprun-avenida-panorama-suites'], ['kaprun', 'ALPIN_FAMILY_AVENIDA_PANORAMA_SUITES', 'kaprun-avenida-panorama-suites'], ['elmhirst-resort', 'ELMHIRST_RESORT', 'elmhirst-resort'], ['sunnmorsalpene', 'STRANDA', 'stranda'], ['strandafjellet', 'STRANDA', 'stranda'], ['fjellsaetra', 'STRANDA', 'stranda'], ['hornindal', 'STRANDA', 'stranda'], ['stranda', 'STRANDA', 'stranda'], ['vemdalen', 'BNO_TRYSIL', 'vemdalen'] ]; for (let i = 0; i < areaMappings.length; i += 1) { const mapping = areaMappings[i]; if (area === mapping[0] || area.includes(mapping[0]) || lookup.includes(mapping[0].replace(/-/g, ' '))) { return { partnerKey: mapping[1], areaKey: mapping[2] }; } } if (area.startsWith('trysil-')) return { partnerKey: 'BNO_TRYSIL', areaKey: area }; if (lookup.includes('vestsidevegen')) return { partnerKey: 'BNO_TRYSIL', areaKey: 'trysil-sentrum' }; if (lookup.includes('litunet')) return { partnerKey: 'BNO_TRYSIL', areaKey: 'trysil-turistsenter' }; if (lookup.includes('ugla')) return { partnerKey: 'BNO_TRYSIL', areaKey: 'trysilfjell-hytteomrade' }; if (lookup.includes('trysilbua') || lookup.includes('fagerhoy') || lookup.includes('hoyfjell')) { return { partnerKey: 'BNO_TRYSIL', areaKey: 'trysil-hoyfjellssenter' }; } if (lookup.includes('lindvallen')) return { partnerKey: 'BNO_TRYSIL', areaKey: 'lindvallen-salen' }; if (lookup.includes('tandadalen')) return { partnerKey: 'BNO_TRYSIL', areaKey: 'tandadalen-salen' }; if (lookup.includes('hogfjallet')) return { partnerKey: 'BNO_TRYSIL', areaKey: 'hogfjallet-salen' }; if (explicitPartner && explicitPartner !== 'DEFAULT' && area) { return { partnerKey: explicitPartner, areaKey: area }; } return null; } function compactFlightPoint(point) { if (!point || typeof point !== 'object') return null; return { iata_code: firstText(point.iata_code, point.iataCode) || undefined, city_name: firstText(point.city_name, point.cityName) || undefined, name: firstText(point.name) || undefined }; } function compactFlightCarrier(carrier) { if (!carrier || typeof carrier !== 'object') return null; return { name: firstText(carrier.name) || undefined, iata_code: firstText(carrier.iata_code, carrier.iataCode) || undefined }; } function compactFlightOffer(offer) { if (!offer || typeof offer !== 'object' || !offer.id) return null; return { id: offer.id, total_amount: offer.total_amount, total_currency: offer.total_currency, total_with_fee: offer.total_with_fee, service_fee_amount: offer.service_fee_amount, fare_brand_name: offer.fare_brand_name, brand_name: offer.brand_name, fare_name: offer.fare_name, fare_brand: offer.fare_brand, fare_family: offer.fare_family, owner: compactFlightCarrier(offer.owner), passengers: Array.isArray(offer.passengers) ? offer.passengers.map(function (passenger) { return { id: passenger && passenger.id, passenger_id: passenger && passenger.passenger_id, type: passenger && passenger.type }; }).filter(function (passenger) { return passenger.id || passenger.passenger_id; }) : [], slices: Array.isArray(offer.slices) ? offer.slices.map(function (slice) { return { id: slice && slice.id, origin: compactFlightPoint(slice && slice.origin), destination: compactFlightPoint(slice && slice.destination), segments: slice && Array.isArray(slice.segments) ? slice.segments.map(function (segment) { return { id: segment && segment.id, departing_at: segment && segment.departing_at, arriving_at: segment && segment.arriving_at, duration: segment && segment.duration, origin: compactFlightPoint(segment && segment.origin), destination: compactFlightPoint(segment && segment.destination), marketing_carrier: compactFlightCarrier(segment && segment.marketing_carrier), operating_carrier: compactFlightCarrier(segment && segment.operating_carrier) }; }) : [] }; }) : [] }; } function buildTravelHelperCheckoutPayload(option, target) { const accommodation = getPackageAccommodation(option); const room = getPackageRoom(option); const checkoutFlight = option && option.checkoutPayload && option.checkoutPayload.flight || {}; const flight = getPackageFlight(option); const flightSearch = getPackageFlightSearch(option); return { accommodation: { partnerKey: target.partnerKey, areaKey: target.areaKey, roomId: firstText(accommodation.roomId, room.RoomCategoryId, room.ResourceCategoryId) || null, categoryId: firstText(accommodation.categoryId, room.ResourceCategoryId, room.RoomCategoryId) || null, serviceId: firstText(accommodation.serviceId, room.ServiceId, room.serviceId) || null, area: firstText(accommodation.area, target.areaKey) || null, from: firstText(accommodation.from) || null, to: firstText(accommodation.to) || null, adults: firstFiniteNumber(accommodation.adults), lang: firstText(accommodation.lang, getLanguage()) || null, room: { ResourceCategoryId: firstText(room.ResourceCategoryId, room.RoomCategoryId, accommodation.categoryId, accommodation.roomId) || null, RoomCategoryId: firstText(room.RoomCategoryId, room.ResourceCategoryId, accommodation.roomId, accommodation.categoryId) || null, Name: firstText(room.Name, room.name, option && option.packageSummary && option.packageSummary.accommodationName) || null, Description: firstText(room.Description, room.description) || null, Capacity: firstFiniteNumber(room.Capacity, room.capacity, room.TotalOccupancy, room.totalOccupancy), Image: firstImageUrl(room.Image, room.image, option && option.packageSummary && option.packageSummary.accommodationImage) || null, Images: Array.isArray(room.Images) ? room.Images : (Array.isArray(room.images) ? room.images : []), PriceTotal: room.PriceTotal !== undefined ? room.PriceTotal : room.priceTotal, PriceCurrency: firstText(room.PriceCurrency, room.priceCurrency) || null, ServiceId: firstText(room.ServiceId, room.serviceId, accommodation.serviceId) || null, ServiceName: firstText(room.ServiceName, room.serviceName, option && option.packageSummary && option.packageSummary.accommodationArea) || null, credsKey: firstText(room.credsKey, room.CredsKey, accommodation.partnerKey, target.partnerKey) || null } }, flight: flight && flight.id ? { offerId: firstText(checkoutFlight.offerId, flight.id) || null, offer: compactFlightOffer(flight), search: flightSearch } : null }; } function buildPackageCheckoutUrl(option) { if (!option) return ''; const target = resolvePackageBookingTarget(option); if (!target) return ''; const accommodation = getPackageAccommodation(option); const room = getPackageRoom(option); const resourceCategoryId = firstText( accommodation.categoryId, accommodation.roomId, room.ResourceCategoryId, room.RoomCategoryId ); const from = firstText(accommodation.from, option && option.accommodationAction && option.accommodationAction.search && option.accommodationAction.search.from); const to = firstText(accommodation.to, option && option.accommodationAction && option.accommodationAction.search && option.accommodationAction.search.to); const adults = firstFiniteNumber(accommodation.adults, option && option.accommodationAction && option.accommodationAction.search && option.accommodationAction.search.adults) || 2; const propertyName = firstText( option && option.packageSummary && option.packageSummary.accommodationName, room.Name, room.name ); const imageUrl = firstImageUrl( option && option.packageSummary && option.packageSummary.accommodationImage, option && option.packageSummary && option.packageSummary.accommodationImages, room.Image, room.image, room.Images, room.images ); if (!resourceCategoryId || !from || !to) return ''; const params = new URLSearchParams(); params.set('partnerKey', target.partnerKey); params.set('areaKey', target.areaKey); params.set('resourceCategoryId', resourceCategoryId); params.set('from', from); params.set('to', to); params.set('adults', String(Math.max(1, adults))); if (propertyName) params.set('propertyName', propertyName); if (imageUrl) params.set('imageUrl', imageUrl); params.set('lang', firstText(accommodation.lang, getLanguage()) || 'nb'); params.set('source', 'travel-helper-web'); const payload = buildTravelHelperCheckoutPayload(option, target); if (payload && payload.flight && payload.flight.offerId) { params.set('travelHelperPackagePayload', JSON.stringify(payload)); } return BOOKING_ENGINE_BASE + '/booking/complete?' + params.toString(); } function extractPackageChoiceIndex(message) { if (!lastPackageOptions.length) return null; const value = normalizeIntentText(message); const numeric = value.match(/(?:velg|velger|ta|tar|onsker|vil ha|alternativ|option|nummer|nr)\s*(?:alternativ\s*)?(\d+)/); if (numeric && numeric[1]) return Number(numeric[1]); if (/\b(forste|første)\b/.test(value) && /\b(velg|velger|ta|tar|alternativ|option|vil ha)\b/.test(value)) return 1; if (/\bandre\b/.test(value) && /\b(velg|velger|ta|tar|alternativ|option|vil ha)\b/.test(value)) return 2; if (/\btredje\b/.test(value) && /\b(velg|velger|ta|tar|alternativ|option|vil ha)\b/.test(value)) return 3; return null; } function getStoredPackageOption(index) { const numericIndex = Number(index); if (!Number.isFinite(numericIndex) || numericIndex < 1) return null; return lastPackageOptions.find(function (option, arrayIndex) { return Number(option && option.index || arrayIndex + 1) === numericIndex; }) || null; } function openPackageOption(index) { const option = getStoredPackageOption(index); if (!option) return false; const url = buildPackageCheckoutUrl(option); if (!url) { appendAssistantMessage(tx('openFailed'), 'BNO AI-matka-apuri'); setStatus(tx('openFailed'), 'error'); return false; } setStatus(tx('opening', { count: index }), 'success'); window.location.assign(url); return true; } function packageCardDetails(option) { const room = getPackageRoom(option); const facts = []; const capacity = firstFiniteNumber(room.Capacity, room.capacity, room.TotalOccupancy, room.totalOccupancy); const bedrooms = firstFiniteNumber(room.Bedrooms, room.bedrooms, room.BedroomCount, room.bedroomCount, room.NumberOfBedrooms, room.numberOfBedrooms); const bathrooms = firstFiniteNumber(room.Bathrooms, room.bathrooms, room.BathroomCount, room.bathroomCount, room.NumberOfBathrooms, room.numberOfBathrooms); if (capacity !== null && capacity > 0) facts.push(tx('capacityFact', { count: capacity })); if (bedrooms !== null && bedrooms > 0) facts.push(tx('bedroomFact', { count: bedrooms })); if (bathrooms !== null && bathrooms > 0) facts.push(tx('bathroomFact', { count: bathrooms })); return { facts: facts.join(' · '), description: shortenText(firstText(room.Description, room.description), 210) }; } function packageOptionCardHtml(option, fallbackIndex, currencySnapshot) { const summary = option && option.packageSummary || {}; const accommodationAction = option && option.accommodationAction || {}; const checkoutAccommodation = option && option.checkoutPayload && option.checkoutPayload.accommodation || {}; const room = accommodationAction.room || checkoutAccommodation.room || {}; const optionIndex = Number(option && option.index || fallbackIndex || 1); const label = tx('proposal', { count: optionIndex }); const accom = firstText(summary.accommodationName, room.Name, room.name); const destination = firstText(summary.accommodationArea); const image = firstImageUrl(summary.accommodationImage, summary.accommodationImages, accommodationAction.image, accommodationAction.images, checkoutAccommodation.image, checkoutAccommodation.images, room.Image, room.image, room.Images, room.images); const details = packageCardDetails(option); const priceView = packagePriceView(option, currencySnapshot); const checkoutUrl = buildPackageCheckoutUrl(option); const accommodationPriceText = priceView.accommodationValid && priceView.accommodationDisplay ? priceView.accommodationDisplay : tx('priceCheck'); const flightPriceText = priceView.flightValid && priceView.flightDisplay ? priceView.flightDisplay : tx('priceCheck'); const totalText = priceView.complete && priceView.totalDisplay ? tx('approxTotal') + ' ' + priceView.totalDisplay : tx('totalCheck'); return ''; } function packageMorePromptHtml() { if (lastPackageVisibleCount >= lastPackageOptions.length) return ''; return ''; } function isMorePackageRequest(message) { if (!lastPackageOptions.length) return false; const value = normalizeIntentText(message).trim().replace(/[.!?]+$/g, ''); return /^(neste|vis flere|flere|mer|next|show more|more|nasta|nästa|visa fler|naeste|næste|vis flere|weiter|mehr|nachste|nächste|suivant|plus|siguiente|mas|más|avanti|altro|altri|volgende|meer|dalej|wiecej|więcej|seguinte|mais|seuraava|lisaa|lisää|naesta|næsta|fleiri|التالي|المزيد|अगला|और|berikutnya|lainnya|次|次へ|다음|더보기|ถัดไป|เพิ่มเติม|sonraki|daha fazla|下一个|更多)$/.test(value); } function removePackageMorePrompts() { chatEl.querySelectorAll('[data-bno-show-more-package]').forEach(function (button) { const box = button.closest('.bno-helper-more-box'); if (box) box.remove(); }); } async function showNextPackageOptions() { removePackageMorePrompts(); if (!lastPackageOptions.length || lastPackageVisibleCount >= lastPackageOptions.length) { appendAssistantMessage(moreTx('done'), 'BNO AI-matka-apuri'); return false; } const currencySnapshot = await loadCurrencyRates(); const start = lastPackageVisibleCount; const nextOptions = lastPackageOptions.slice(start, start + 3); let nextHtml = ''; nextOptions.forEach(function (option, index) { nextHtml += packageOptionCardHtml(option, start + index + 1, currencySnapshot); }); lastPackageVisibleCount += nextOptions.length; if (lastPackageVisibleCount < lastPackageOptions.length) { nextHtml += packageMorePromptHtml(); } else { nextHtml += ''; } appendRichHtml(nextHtml); return true; } async function renderTravelResponseExtras(data) { if (!data || typeof data !== 'object') return; let html = ''; const proposal = data.tripProposal && typeof data.tripProposal === 'object' ? data.tripProposal : null; const packageOptions = data.packageAction && Array.isArray(data.packageAction.options) ? data.packageAction.options : []; if (packageOptions.length) { lastPackageOptions = packageOptions.slice(); const currencySnapshot = await loadCurrencyRates(); lastPackageVisibleCount = Math.min(3, packageOptions.length); packageOptions.slice(0, lastPackageVisibleCount).forEach(function (option, index) { html += packageOptionCardHtml(option, index + 1, currencySnapshot); }); html += packageMorePromptHtml(); appendRichHtml(html); return; } if (proposal) { const destination = proposal.destination || {}; const accommodation = proposal.accommodation || null; const flight = proposal.flight || null; const destinationLabel = firstText(destination.label, destination.destinationSlug, destination.area); if (destinationLabel) { html += ''; } if (accommodation) { const name = firstText(accommodation.Name, accommodation.name, accommodation.title, accommodation.room && accommodation.room.Name); const image = firstImageUrl( accommodation.Image, accommodation.image, accommodation.Images, accommodation.images, accommodation.room && accommodation.room.Image, accommodation.room && accommodation.room.image, accommodation.room && accommodation.room.Images, accommodation.room && accommodation.room.images ); const price = formatMoney( accommodation.PriceTotal !== undefined ? accommodation.PriceTotal : (accommodation.priceTotal !== undefined ? accommodation.priceTotal : accommodation.totalPrice), firstText(accommodation.PriceCurrency, accommodation.priceCurrency, accommodation.currency) ); const url = cleanHttpUrl(firstText(accommodation.BookingUrl, accommodation.bookingUrl, accommodation.external_url)); html += ''; } if (flight) { const info = flightSummary(flight); if (info) { html += ''; } } const activities = Array.isArray(proposal.activities) ? proposal.activities : []; const restaurants = Array.isArray(proposal.restaurants) ? proposal.restaurants : []; if (activities.length || restaurants.length) { const labels = []; activities.slice(0, 3).forEach(function (item) { labels.push(firstText(item && item.name, item && item.title, item)); }); restaurants.slice(0, 3).forEach(function (item) { labels.push(firstText(item && item.name, item && item.title, item)); }); html += ''; } } if (!proposal) { const rows = data.searchContext && Array.isArray(data.searchContext.rows) ? data.searchContext.rows : []; rows.slice(0, 3).forEach(function (row) { const name = firstText(row && row.Name, row && row.name, row && row.title); if (!name) return; const image = firstImageUrl(row && row.Image, row && row.image, row && row.Images, row && row.images); const price = formatMoney(row.PriceTotal !== undefined ? row.PriceTotal : row.priceTotal, firstText(row.PriceCurrency, row.priceCurrency, row.currency)); const url = cleanHttpUrl(firstText(row.BookingUrl, row.bookingUrl, row.external_url)); html += ''; }); } const flightActions = []; if (Array.isArray(data.flightOfferActions)) flightActions.push.apply(flightActions, data.flightOfferActions); if (data.flightAction) flightActions.push(data.flightAction); if (!proposal || !proposal.flight) { flightActions.slice(0, 3).forEach(function (action) { const info = flightSummary(action && action.offer); if (!info) return; html += ''; }); } appendRichHtml(html); } function normalizeIntentText(value) { return String(value || '').toLowerCase().normalize('NFD').replace(/[\u0300-\u036f]/g, '').replace(/å/g, 'a').replace(/æ/g, 'ae').replace(/ø/g, 'o'); } function classifyWebTravelIntent(message) { const value = normalizeIntentText(message); const categories = [ /overnatting|hytte|leilighet|hotell|hotel|accommodation|lodging/, /fly|flight|flybillett|avgang/, /aktivitet|restaurant|reiseforslag|reiseplan|skiferie|ferie/ ].filter(function (pattern) { return pattern.test(value); }).length; if (/reiseforslag|reiseplan|skiferie|familieferie|sett opp|lag et forslag/.test(value) || categories >= 2) return 'trip_planning'; if (/fly|flight|flybillett|avgang/.test(value)) return 'flights'; if (/overnatting|hytte|leilighet|hotell|hotel|accommodation|lodging/.test(value)) return 'accommodation'; if (/restaurant|middag|lunsj|mat/.test(value)) return 'restaurants'; if (/aktivitet|opplevelse|ski|museum/.test(value)) return 'activities'; return 'general'; } function extractWebDestinationHint(message) { const value = normalizeIntentText(message); const matches = [ ['portes-du-soleil', ['portes du soleil','morzine','les gets','avoriaz','chatel']], ['tignes-val-disere', ['tignes','val d isere','val disere']], ['chamonix', ['chamonix']], ['verbier', ['verbier']], ['trysil', ['trysil']], ['salen', ['salen','saelen']], ['stranda', ['stranda','strandafjellet']], ['grand-massif', ['grand massif','les carroz']], ['pays-du-mont-blanc', ['pays du mont blanc']], ['3-vallees', ['3 vallees','trois vallees','three valleys']], ['mallorca', ['mallorca','palma']], ['costa-brava', ['costa brava']], ['kaprun', ['kaprun']], ['zell-am-see', ['zell am see']], ['vemdalen', ['vemdalen']] ]; for (let i = 0; i < matches.length; i += 1) { if (matches[i][1].some(function (term) { return value.indexOf(term) >= 0; })) return matches[i][0]; } return null; } function showInitialHint() { if (chatEl.children.length) return; widget.classList.add('is-start'); chatEl.innerHTML = ''; quickPromptsEl.style.display = ''; } function clearInitialHint() { widget.classList.remove('is-start'); const hint = chatEl.querySelector('.bno-helper-empty-state'); if (hint) hint.remove(); } function rememberDestinationFromResponse(data) { const candidates = [ data && data.tripProposal && data.tripProposal.destination && data.tripProposal.destination.destinationSlug, data && data.tripProposal && data.tripProposal.destination && data.tripProposal.destination.area, data && data.searchContext && data.searchContext.params && data.searchContext.params.area, data && data.detectedDestination ]; for (const candidate of candidates) { const value = String(candidate || '').trim(); if (value) { lastDestinationSlug = value.slice(0, 120); return; } } } function removeContactForm() { const card = chatEl.querySelector('[data-bno-contact-card]'); if (card) card.remove(); contactFormOpen = false; } function setSupportUiActive() { humanRowEl.classList.add('is-active'); humanTitleEl.textContent = 'Keskustelet tiimimme jäsenen kanssa'; humanHintEl.textContent = 'Suora asiakaspalveluchat BNO Travelin kanssa'; humanButtonEl.classList.add('is-active'); humanButtonEl.innerHTML = '✓Keskustelet BNO Travelin kanssa'; humanButtonEl.disabled = true; quickPromptsEl.style.display = 'none'; queryEl.placeholder = 'Kirjoita viesti BNO Travelille …'; endSupportBtn.hidden = false; } function appendSupportIntro() { clearInitialHint(); chatEl.insertAdjacentHTML('beforeend', '' ); scrollBottom(); } function showSupportContactForm() { if (supportToken) { enterSupportMode(); return; } if (contactFormOpen) { const existingName = chatEl.querySelector('[data-bno-contact-name]'); if (existingName) existingName.focus(); return; } clearInitialHint(); contactFormOpen = true; quickPromptsEl.style.display = 'none'; setMainInputEnabled(false); setStatus('Täytä nimi ja sähköpostiosoite aloittaaksesi keskustelun BNO Travelin kanssa.'); chatEl.insertAdjacentHTML('beforeend', '' ); scrollBottom(); setTimeout(function () { const nameInput = chatEl.querySelector('[data-bno-contact-name]'); const emailInput = chatEl.querySelector('[data-bno-contact-email]'); if (nameInput && !nameInput.value) nameInput.focus(); else if (emailInput) emailInput.focus(); }, 50); } function cancelSupportContactForm() { removeContactForm(); if (!supportMode) quickPromptsEl.style.display = ''; setMainInputEnabled(true); setStatus(''); if (!chatEl.children.length) showInitialHint(); queryEl.focus(); } function enterSupportMode() { removeContactForm(); if (!supportMode) appendSupportIntro(); supportMode = true; setSupportUiActive(); setMainInputEnabled(true); setStatus('Suora asiakaspalveluchat BNO Travelin kanssa', 'success'); if (supportToken) startSupportPolling(); queryEl.focus(); } function submitSupportContactForm(form) { const nameInput = form.querySelector('[data-bno-contact-name]'); const emailInput = form.querySelector('[data-bno-contact-email]'); const errorEl = form.querySelector('[data-bno-contact-error]'); const name = String(nameInput && nameInput.value || '').trim(); const email = String(emailInput && emailInput.value || '').trim().toLowerCase(); if (!name) { errorEl.textContent = 'Kirjoita nimesi.'; if (nameInput) nameInput.focus(); return; } if (!isValidEmail(email)) { errorEl.textContent = 'Anna voimassa oleva sähköpostiosoite.'; if (emailInput) emailInput.focus(); return; } errorEl.textContent = ''; saveSupportProfile({ name: name, email: email }); enterSupportMode(); } function resetSupportUi() { supportMode = false; contactFormOpen = false; supportToken = ''; supportProfile = { name: '', email: '' }; sessionStorage.removeItem(STORAGE_KEY); sessionStorage.removeItem(PROFILE_KEY); seenSupportMessageIds.clear(); if (supportPollTimer) clearInterval(supportPollTimer); supportPollTimer = null; setSupportUiIdle(); setMainInputEnabled(true); setStatus(''); } function resetWholeConversation() { resetSupportUi(); travelHistory = []; lastDestinationSlug = ''; lastPackageOptions = []; lastPackageVisibleCount = 0; chatEl.innerHTML = ''; queryEl.value = ''; resizeInput(); showInitialHint(); scrollBottom(); } async function endSupportConversation() { const tokenToClose = supportToken; endSupportBtn.disabled = true; setStatus('Keskustelua lopetetaan …'); try { if (tokenToClose) { const response = await fetch(API_BASE + SUPPORT_ENDPOINT + '/conversations/' + encodeURIComponent(tokenToClose), { method: 'PATCH', headers: { 'Content-Type': 'application/json' }, cache: 'no-store', body: JSON.stringify({ status: 'closed' }) }); const data = await response.json().catch(function () { return null; }); if (!response.ok || !data || !data.ok) { throw new Error(data && data.error || 'support_close_failed'); } } resetWholeConversation(); setStatus('Keskustelu on päättynyt. Voit aloittaa uuden keskustelun.', 'success'); } catch (error) { console.error('[BNO SUPPORT CLOSE]', error); setStatus('Keskustelua ei voitu lopettaa juuri nyt. Yritä uudelleen.', 'error'); } finally { endSupportBtn.disabled = false; } } async function sendTravelHelper(message) { clearInitialHint(); quickPromptsEl.style.display = 'none'; appendUserMessage(message); setStatus('BNO AI-matka-apuri miettii …'); submitEl.disabled = true; const language = getLanguage(); const nextHistory = travelHistory.concat([{ role: 'user', text: message }]).slice(-16); try { const response = await fetch(API_BASE + TRAVEL_HELPER_ENDPOINT, { method: 'POST', headers: { 'Content-Type': 'application/json' }, cache: 'no-store', body: JSON.stringify({ message: message, lang: language, replyLanguage: language, detectedIntent: classifyWebTravelIntent(message), detectedDestination: extractWebDestinationHint(message), history: nextHistory, helperContext: { replyLanguage: language, detectedIntent: classifyWebTravelIntent(message), detectedDestination: extractWebDestinationHint(message), isTripPlanning: classifyWebTravelIntent(message) === 'trip_planning', source: 'bno-travel-web', pageUrl: window.location.href } }) }); const data = await response.json().catch(function () { return null; }); if (!response.ok || !data || !data.reply) { throw new Error(data && data.error || 'travel_helper_failed'); } rememberDestinationFromResponse(data); const reply = String(data.reply); const packageOptions = data.packageAction && Array.isArray(data.packageAction.options) ? data.packageAction.options : []; travelHistory = nextHistory.concat([{ role: 'assistant', text: reply }]).slice(-16); if (packageOptions.length) { lastPackageOptions = packageOptions.slice(); lastPackageVisibleCount = 0; const narrativeHtml = buildPackageNarrativeHtml(packageOptions); if (narrativeHtml) appendAssistantRichMessage(narrativeHtml, 'BNO AI-matka-apuri'); else appendAssistantMessage(reply, 'BNO AI-matka-apuri'); } else { appendAssistantMessage(reply, 'BNO AI-matka-apuri'); } await renderTravelResponseExtras(data); setStatus(''); } catch (error) { console.error('[BNO WEB HELPER]', error); appendAssistantMessage('Valitettavasti BNO AI-matka-apuri ei ole juuri nyt käytettävissä. Voit silti valita ”Keskustele tiimimme jäsenen kanssa” ottaaksesi yhteyttä BNO Traveliin.', 'BNO AI-matka-apuri'); setStatus('BNO Matka-apurilta ei voitu hakea vastausta.', 'error'); } finally { submitEl.disabled = false; } } async function createSupportConversation(message) { if (!supportProfile.name || !isValidEmail(supportProfile.email)) { throw new Error('support_profile_required'); } const language = getLanguage(); const response = await fetch(API_BASE + SUPPORT_ENDPOINT + '/conversations', { method: 'POST', headers: { 'Content-Type': 'application/json' }, cache: 'no-store', body: JSON.stringify({ customerName: supportProfile.name, customerEmail: supportProfile.email, language: language, destinationSlug: lastDestinationSlug || null, pageUrl: window.location.href, initialMessage: message, travelHelperContext: { history: travelHistory.slice(-12), source: 'bno-travel-web', pageUrl: window.location.href } }) }); const data = await response.json().catch(function () { return null; }); if (!response.ok || !data || !data.ok || !data.data || !data.data.publicToken) { throw new Error(data && data.error || 'support_create_failed'); } supportToken = String(data.data.publicToken); sessionStorage.setItem(STORAGE_KEY, supportToken); startSupportPolling(); } async function sendSupportMessage(message) { clearInitialHint(); appendUserMessage(message); setStatus('Lähetetään BNO Travelille …'); submitEl.disabled = true; try { if (!supportToken) { await createSupportConversation(message); } else { const response = await fetch(API_BASE + SUPPORT_ENDPOINT + '/conversations/' + encodeURIComponent(supportToken) + '/messages', { method: 'POST', headers: { 'Content-Type': 'application/json' }, cache: 'no-store', body: JSON.stringify({ body: message }) }); const data = await response.json().catch(function () { return null; }); if (!response.ok || !data || !data.ok) throw new Error(data && data.error || 'support_message_failed'); } setStatus('Viestisi on lähetetty BNO Travelille.', 'success'); await pollSupportMessages(); } catch (error) { console.error('[BNO SUPPORT CHAT]', error); if (String(error && error.message || '') === 'support_profile_required') { supportMode = false; setSupportUiIdle(); showSupportContactForm(); setStatus('Nimi ja sähköpostiosoite on täytettävä ennen viestin lähettämistä.', 'error'); } else { setStatus('Viestiä ei voitu lähettää. Yritä uudelleen.', 'error'); } } finally { if (!contactFormOpen) submitEl.disabled = false; } } async function pollSupportMessages() { if (!supportToken) return; try { const response = await fetch(API_BASE + SUPPORT_ENDPOINT + '/conversations/' + encodeURIComponent(supportToken) + '/messages', { cache: 'no-store' }); const data = await response.json().catch(function () { return null; }); if (!response.ok || !data || !data.ok) return; if (data.data && data.data.conversation && data.data.conversation.status === 'closed') { resetWholeConversation(); setStatus('Tämä asiakaspalveluchat on päättynyt. Voit aloittaa uuden keskustelun.', 'success'); return; } const messages = Array.isArray(data.data && data.data.messages) ? data.data.messages : []; const staffMessages = messages.filter(function (message) { return message.sender_type === 'staff'; }); staffMessages.forEach(function (message) { const messageId = String(message.id || ''); if (!messageId || seenSupportMessageIds.has(messageId)) return; const staffName = firstText(message.sender_name, message.staff_name, message.display_name); appendAssistantMessage(String(message.body || ''), staffName ? staffName + ', BNO Travel' : 'BNO Travel'); seenSupportMessageIds.add(messageId); }); } catch (error) { console.warn('[BNO SUPPORT POLL]', error); } } function startSupportPolling() { if (supportPollTimer) clearInterval(supportPollTimer); pollSupportMessages(); supportPollTimer = window.setInterval(pollSupportMessages, 8000); } async function handleSend(messageOverride) { if (contactFormOpen) return; const message = String(messageOverride || queryEl.value || '').trim(); if (!message) { setStatus('Kirjoita ensin viesti.'); return; } queryEl.value = ''; resizeInput(); if (!supportMode) { const selectedPackageIndex = extractPackageChoiceIndex(message); if (selectedPackageIndex) { appendUserMessage(message); openPackageOption(selectedPackageIndex); return; } if (isMorePackageRequest(message)) { appendUserMessage(message); await showNextPackageOptions(); return; } } if (supportMode) await sendSupportMessage(message); else await sendTravelHelper(message); } launcher.addEventListener('click', openHelper); closeBtn.addEventListener('click', closeHelper); overlay.addEventListener('click', closeHelper); humanButtonEl.addEventListener('click', function () { showSupportContactForm(); }); endSupportBtn.addEventListener('click', function () { endSupportConversation(); }); submitEl.addEventListener('click', function () { handleSend(); }); queryEl.addEventListener('input', resizeInput); queryEl.addEventListener('keydown', function (event) { if (event.key === 'Enter' && !event.shiftKey) { event.preventDefault(); handleSend(); } }); document.addEventListener('keydown', function (event) { if (event.key === 'Escape' && widget.classList.contains('is-open')) closeHelper(); }); quickPromptsEl.addEventListener('click', function (event) { const button = event.target.closest('button[data-prompt]'); if (!button || supportMode) return; handleSend(button.getAttribute('data-prompt') || ''); }); chatEl.addEventListener('click', function (event) { const packageButton = event.target.closest('[data-bno-package-option-index]'); if (packageButton && !supportMode) { event.preventDefault(); const index = Number(packageButton.getAttribute('data-bno-package-option-index')); openPackageOption(index); return; } const moreButton = event.target.closest('[data-bno-show-more-package]'); if (moreButton && !supportMode) { event.preventDefault(); moreButton.disabled = true; showNextPackageOptions(); return; } const cancel = event.target.closest('[data-bno-contact-cancel]'); if (cancel) { event.preventDefault(); cancelSupportContactForm(); } }); chatEl.addEventListener('submit', function (event) { const form = event.target.closest('[data-bno-contact-form]'); if (!form) return; event.preventDefault(); submitSupportContactForm(form); }); showInitialHint(); // Give the closed BNO Reisehjelper launcher one subtle attention cue on page load. window.setTimeout(startLauncherAttention, 900); if (supportToken) { supportMode = true; clearInitialHint(); appendSupportIntro(); setSupportUiActive(); setStatus('Suora asiakaspalveluchat BNO Travelin kanssa', 'success'); startSupportPolling(); } })();