Updated product content
Units, room types, descriptions and practical information must be suitable for digital presentation and kept up to date in the event of significant changes.
This page describes the overarching principles for collaboration between BNO Travel and professional accommodation partners. The commercial model, individual conditions and partner-specific setup are agreed separately in an individual partnership agreement.
The terms page is designed for professional operators who want a clear understanding of how BNO Travel works with distribution, technical setup, content and the operational division of responsibilities.
The collaboration is aimed at professional operators who want accommodation distribution through BNO Travel’s channels. The purpose is to establish a structured collaboration in which units, product data and availability can be presented and distributed in a way that is clear both commercially and technically. The contractual framework also allows for later expansion into other service categories by special agreement.
The partnership is designed for hotels, apartment hotels, resorts, destination companies and other businesses that operate professionally with availability, pricing and bookings across multiple channels.
This page describes the public and overarching framework for the collaboration. The commercial model, settlement and partner-specific terms are regulated in separate agreement documents and are not included in this open presentation.
The contractual logic is based on the partner and BNO Travel jointly establishing the most direct and efficient technical connection possible, for example through API, a channel manager or a similar integration. For Mews partners, this is a central part of the collaboration model.
The contractual framework includes a clear requirement for testing, verification and a setup that genuinely works in practice before regular operations begin. This is an important principle both for partner quality and for the guest experience.
For BNO Travel to present the units in a clear and accurate way, the partner must ensure that product data, descriptions, availability information and images are up to date and available for use in sales and marketing. The contractual framework also requires the partner to hold the necessary rights to share the images.
Units, room types, descriptions and practical information must be suitable for digital presentation and kept up to date in the event of significant changes.
The partner must ensure that image material can be used by BNO Travel across relevant marketing and sales channels during the agreement period, within the framework of the collaboration.
The quality of product data and images affects both visibility, conversion and guest expectation management. This is why it is a central part of the partner foundation.
The contractual logic is based on the principle that, as a general rule, the parties seek price and availability parity across comparable open sales channels, while still allowing for closed, segmented or time-limited campaigns by further agreement and notification.
As a general rule, the parties work on the basis of comparable pricing and availability across relevant open sales channels, unless otherwise agreed in writing.
Closed or segmented campaigns, loyalty offers and other specific pricing mechanisms may be handled separately. These matters are regulated in more detail within the individual collaboration.
In the collaboration model, BNO Travel is the intermediary of the booking in its own channels, while the partner remains the supplier of the stay itself. This means that the partner handles matters related to delivery, check-in and the on-site stay, while BNO Travel handles its part of the distribution and booking flow.
BNO Travel handles distribution, digital presentation and matters related to the part of the booking experience that takes place in its own channels.
The partner handles the guest’s stay, including standards, on-site availability, check-in, operations and other delivery matters related to the accommodation.
For the stay delivered by the partner, the partner’s own terms apply. At the same time, BNO Travel may have its own terms related to its part of the distribution. It is therefore important that the guest receives clear information on how the different parts of the booking are handled.
Changes and cancellations related to the stay itself follow the partner’s terms, as communicated in the specific booking flow.
The guest must receive clear information on how the booking is structured and which terms apply to the different parts of the purchase.
More detailed refund and process rules are handled in the partner agreement and are not included as a public part of this terms page.
The contractual logic includes both the start-up period, testing before go-live and mechanisms for notice and termination if the collaboration does not function as intended. The important point for a public terms page is that the collaboration is intended as a professional process – not a non-binding listing. :contentReference[oaicite:8]{index=8}
Details concerning duration, termination, commercial terms and specific limitations of responsibility are regulated in the individual agreement between the parties.
Get in touch if you would like a review of the partner setup, the onboarding process or how BNO Travel can function as part of your distribution strategy.