Booking and payment
See what applies to the initial payment, balance payment, partner bookings, due dates and non-payment.
Read moreHere you will find important terms and conditions for booking, stays, cancellations, check-in, responsibilities and practical information at BNO Travel. Our aim is to make the terms easy to navigate, so you have a better overview before, during and after your stay.
We have divided the terms into clear topics to make it easier to understand what applies to booking, stays, cancellations, check-in and responsibilities.
Use the overview below to go directly to what is most relevant to your booking, your stay or your questions.
See what applies to the initial payment, balance payment, partner bookings, due dates and non-payment.
Read moreGet an overview of insurance, cancellations, changes, fees and the applicable deadlines.
Read moreRead what applies to arrival, departure, key collection, deposits and late check-out.
Read moreSee age limits, house rules, noise regulations, smoking restrictions and responsibilities during the stay.
Read moreSee how to report an issue during your stay and which deadlines apply to complaints.
Read moreSee what is not included, rules for lost property, pets, visitor levies and other additional points.
Read moreThis section explains the framework of the agreement between the parties, BNO Travel's role in the booking and which terms apply to the individual stay.
These booking terms apply to BNO TRAVEL AS, organisation no. 931 367 889, Vestmovegen 7A, 2420 Trysil, Norway, telephone +47 40 34 16 17 and email booking@bno-travel.com.
BNO Travel offers both accommodation units where BNO Travel itself acts as the accommodation provider and units marketed on behalf of external accommodation partners. The booking information and booking confirmation state who the provider of the individual stay is and what role BNO Travel has in the booking.
The agreement covers the accommodation unit and any additional products and services included in the booking through BNO Travel.
For accommodation units subject to BNO Travel's standard terms, BNO Travel's payment and cancellation terms apply. When booking a unit supplied by an external partner, the specific terms for price, payment, cancellation, changes and any deposit that were disclosed before the booking was completed and that appear in the booking confirmation apply.
In the event of any conflict, the specific terms for the relevant booking apply to the matters they expressly regulate, without limiting any rights the guest has under mandatory law.
Here are the key points regarding the booking confirmation, the accommodation unit and the services included in the booking.
The guest must receive a written booking confirmation containing the necessary information about the stay, price, payment deadlines and the provider of the accommodation unit.
The accommodation unit must correspond to the description and the information provided before booking.
The guest must receive the services stated in the booking confirmation. The services are provided by BNO Travel or the relevant partner, depending on what is stated for the booking.
If BNO Travel or the provider discovers obvious errors in the price, description or other information that is material to the booking, the guest will be contacted as soon as possible.
The payment terms depend on whether the accommodation unit is subject to BNO Travel's standard payment terms or is supplied by an external partner. The specific payment deadlines and terms for your booking are disclosed before the booking is completed and appear in the booking confirmation.
Times and procedures may vary between accommodation units and partners. The arrangements that apply to your booking are stated in the booking confirmation and in the information you receive before arrival.
For accommodation units subject to BNO Travel's standard procedures in Trysil, check-in is normally from 17:00. Early check-in may be purchased as an optional extra for certain units. For partner units, the time stated in the booking confirmation or arrival information applies.
For accommodation units subject to BNO Travel's standard procedures, check-out is normally by 11:00. Unauthorised late check-out may incur a fee of NOK 500 for each commenced hour. For partner units, the partner's stated check-out time and any applicable fees apply.
Information about key collection, reception, key boxes, access codes or other check-in arrangements will be sent before arrival and will be stated in the information for the relevant accommodation unit.
A deposit may be required for certain accommodation units. If a deposit applies to the booking, the amount, payment method and terms will be stated in the booking information or booking confirmation. For partner units, the partner's deposit terms apply.
Here you will find information about any snow guarantee, prices and circumstances that may be outside the control of BNO Travel or the provider.
Certain stays may be covered by a snow guarantee from the ski resort or provider. If such a guarantee applies to your booking, this will be stated in the booking information or booking confirmation, and the terms of the relevant guarantee will apply. BNO Travel does not provide a general independent snow guarantee unless this is expressly stated.
The price stated in the booking confirmation is binding. Government taxes, charges or local fees introduced or changed after booking may be added where this follows from applicable rules or is expressly provided for in the booking terms.
Weather, snow conditions, closed lifts, facilities or other services operated by third parties may change for reasons beyond BNO Travel's control. This does not limit any rights the guest may have under applicable law or an express guarantee that applies to the booking.
Here you will find information about how to report defects or shortcomings, how disputes are handled and how personal data is used in connection with the booking.
Any defects or shortcomings relating to the stay must be reported to BNO Travel or the relevant provider as soon as possible after they are discovered, and preferably while the stay is ongoing, so that the provider has an opportunity to investigate and, where appropriate, remedy the issue. Complaints to BNO Travel must be submitted in writing to booking@bno-travel.com.
The parties must first attempt to resolve any disagreement amicably. The agreement is governed by Norwegian law, subject to any limitations arising from mandatory consumer protection rules. Jurisdiction and venue are determined by applicable law.
If performance of the agreement is affected by extraordinary circumstances beyond the parties' reasonable control, such as severe weather, natural events, fire, government measures or major operational disruptions, the parties' rights and obligations will be assessed in accordance with applicable law and the terms of the relevant booking. This does not limit mandatory consumer rights.
BNO Travel processes personal data that is necessary to administer and fulfil the booking. Data may be shared with the relevant accommodation partner and other service providers where necessary to provide the booked services. Marketing is processed on a separate legal basis and any consent is obtained separately. See BNO Travel's privacy policy for more information.
What is included and which local rules or fees apply may vary between accommodation units and destinations. The information for your booking is stated in the booking information and booking confirmation.
What is included in the accommodation price is stated in the description of the individual unit. For some BNO Travel accommodation units, firewood, toilet paper, high chairs or cots are not included unless expressly stated otherwise.
For accommodation units managed directly by BNO Travel, forwarding forgotten items costs NOK 500 plus postage and packaging. Unclaimed lost property may be disposed of after 3 months. For partner units, the partner's own procedures apply.
Pets are only permitted in accommodation units where this is expressly stated. For BNO Travel's standard units, the pet fee is NOK 550 where pets are permitted, unless otherwise stated. Partner units may have different rules and fees.
Local tourist tax, visitor levies or other public charges may apply in certain destinations. Such amounts may be added to the accommodation price if they are not already included and are paid in the manner stated in the booking information or information from the relevant provider.
If you are unsure what applies to your booking, check-in, cancellation or stay, BNO Travel will help you with clear answers and practical guidance.