Contact and account information
This may include name, email address, phone number, sign-in information, or other account information necessary to provide access to the app or relevant services.
This page explains, at a high level, how BNO Travel may process personal data in connection with the app, the website, and related services. The purpose is to give users a clear and understandable overview of which data may be processed, why it is processed, and which rights the user has.
BNO Travel wants to process personal data in a safe, responsible, and understandable way. This page is intended to provide a clearer overview of privacy matters related to the app and associated digital services.
BNO Travel processes personal data when necessary to provide the app's functionality, support users, improve the services, or comply with legal obligations. This page provides a high-level explanation of how such processing may take place.
This privacy page applies to the use of the BNO Travel App and related digital services where BNO Travel acts as the data controller or otherwise processes information as part of the service.
The content is written to give users a more practical and understandable overview than many traditional privacy texts do.
If parts of the trip, stay, or booking are provided by external partners, those parties may have their own terms and privacy notices. Such information should also be reviewed where relevant.
BNO Travel cannot replace the privacy information that applies directly with other suppliers or partners.
Which personal data is processed will depend on which functions the user uses, how the account is used, and which services are relevant in the specific situation.
This may include name, email address, phone number, sign-in information, or other account information necessary to provide access to the app or relevant services.
Information may be processed about how the app is used, which device is being used, and technical details relevant to security, troubleshooting, and service improvement.
If the app is used in connection with stays, bookings, or other travel services, information may be processed when necessary to present, manage, or facilitate such services.
If the user contacts BNO Travel, messages, screenshots, error notices, or other information submitted may be processed in order to respond to the enquiry and improve the service.
BNO Travel does not process personal data without a purpose. Processing should be linked to specific needs in the service and carried out within the relevant legal framework.
BNO Travel should seek not to process more information than is necessary for the purposes actually required by the service. If new purposes become relevant, these should be assessed and communicated clearly.
In some cases, BNO Travel may use suppliers, technical partners, or other recipients that process information on behalf of, or in cooperation with, BNO Travel. Such sharing must be linked to legitimate and relevant needs.
Information may be processed by suppliers that assist with operations, hosting, support, analytics, or technical infrastructure when this is necessary for the service to function.
If parts of the service are connected to travel, bookings, or stays with partners, relevant information may be shared when this is necessary to deliver or follow up the service.
Information may also be shared if BNO Travel is legally required to do so, or if it is necessary to protect rights, safety, or lawful operations.
Depending on how the information is processed and which legal basis applies, the user may have rights related to access, rectification, erasure, restriction, data portability, or objection.
You may request information about which personal data is processed and how it is used.
If information is incorrect or incomplete, you may request that it be corrected.
In some cases, you may request the deletion of information, provided there is no basis for continued retention.
If you wish to exercise one of your rights, you should contact BNO Travel directly so the request can be assessed and followed up properly.
BNO Travel should seek to store information only for as long as necessary for the purpose and work with technical and organisational measures that help protect data against unauthorised access, loss, or misuse.
How long information is stored will depend on the type of information involved, why it was collected, and which legal or operational needs apply.
BNO Travel should work to ensure that personal data is processed in a way that protects confidentiality, integrity, and availability in the service.
BNO Travel may update this page when necessary to reflect changes in the app, new features, changed processing purposes, or adjustments in regulations and practice.
If the changes are material, they should be communicated in a way that makes it easier for the user to understand what is new and why it is relevant.
Please contact us if you want information about how data is processed, want to exercise your rights, or have questions related to privacy and the use of the app.